School support

School Support Resource Center

Whether you’re looking for customer support or help logging in, we’re here to help!

FREQUENTLY ASKED QUESTIONS

Your first step is to book your Kick Off Session! After signing your contract you will receive a welcome email outlining your next steps and your Kick Off booking link.

Your Pikmykid Onboarding team will work with your school leaders to set up your school training plan. Live sessions, PDFs, and video recordings are offered depending on your license type.

School staff members can reach [email protected] to connect with our school support team and their Pikmykid account manager.

PREGUNTAS FRECUENTES

¡Su primer paso es reservar su sesión inicial de entrenamiento! Después de firmar su contrato, recibirá un correo electrónico de bienvenida que detallará sus próximos pasos y el enlace para programar esta renión inicial.

Su equipo de Implementación de Pikmykid trabajará con los líderes de su escuela para configurar su plan de capacitación escolar. Se ofrecen sesiones en vivo, archivos PDF y grabaciones de video según su tipo de licencia.

Los miembros del personal de la escuela pueden comunicarse con [email protected] para conectarse con nuestro equipo de apoyo escolar y su administrador de cuentas de Pikmykid.

FREQUENTLY ASKED QUESTIONS

English
Spanish

Your first step is to book your Kick Off Session! After signing your contract you will receive a welcome email outlining your next steps and your Kick Off booking link.

Your Pikmykid Onboarding team will work with your school leaders to set up your school training plan. Live sessions, PDFs, and video recordings are offered depending on your license type.

School staff members can reach [email protected] to connect with our school support team and their Pikmykid account manager.

PREGUNTAS FRECUENTES

¡Su primer paso es reservar su sesión inicial de entrenamiento! Después de firmar su contrato, recibirá un correo electrónico de bienvenida que detallará sus próximos pasos y el enlace para programar esta renión inicial.

Su equipo de Implementación de Pikmykid trabajará con los líderes de su escuela para configurar su plan de capacitación escolar. Se ofrecen sesiones en vivo, archivos PDF y grabaciones de video según su tipo de licencia.

Los miembros del personal de la escuela pueden comunicarse con [email protected] para conectarse con nuestro equipo de apoyo escolar y su administrador de cuentas de Pikmykid.

customer support

Support Every Step Of The Way

World-Class
Customer Support

We guide you through highly-rated onboarding, help you customize the setup to your needs, and provide year-round support for both school staff and parents. Your dedicated account manager also gives you access to a resource library of training PDFs and videos.

Reliable & Safe
Technology

With a 99.99% up-time, you can trust your tech is high quality and ready when you need it every time. And being FERPA & COPPA compliant, as well as a signer of teh student privacy pledge, you can rest assured your student information is kept private and secure.

Built On Safety
Best Practices

Having built the technology to deliver the best practices of leading safety experts, you’ll have what you need to meet the highest standards of school safety, such as the Standard Reunification Method and Alyssa’s Law Requirements.