CUSTOMER EXPERIENCE

Hands On Support To Help You Succeed

From setting up the platform to getting parents onboard, our dedicated customer success and support teams are here to walk alongside you every step of the way.

World Class Onboarding

Seamless Integration

Year Round Support

customer support

Changing your process can feel scary, but it doesn’t have to.

You might feel like it’s easier to keep using an outdated process. But what is it costing you? A bad experience usually involves…

Getting stuck in the weeds of setup
Frustrated parents without clear directions
Little to no support

TECHNOLOGY AND SUPPORT CUSTOMERS LOVE

We're Here to Guide You
Every Step of the Way

World Class
Onboarding

Our highly-rated implementation team will walk you through set up, training, and driving parent adoption. With a suite of in-app training videos and webinars, you be able to get your entire school community ready to go.

Seamless
Integration

With partners like PowerSchool, FACTS, Skyward, Blackbaud, Central Access, and more, as well as CSV capability, you’ll experience a seamless integration of your student information and a fast implementation in as little as 5 days.

Year Round
Support

With access to year-round customer and parent support via phone, email, or chat, you’ll have an entire team dedicated to your school or district’s success. And they’ll be available the moment you need them.

“Even our teachers that are afraid of technology have been able to use the system for dismissal and attendance. We love the access to customer service!”

Customer Support You Can Depend On

We're Committed to
Serving You Well.

Through years of listening to feedback from schools, Pikmykid has achieved an excellent NPS score which measures the willingness of customers to recommend a company’s products or services. Receiving an NPS score of 60 puts our service in the same category of customer experience management as major brands including Starbucks, Netflix and Amazon.

With an accessible team committed to your success.

Devoted Account Manager
Bi-Monthly Newsletter
Regular Check-In Calls
24/7 Email Support
Daily Support Webinars

And an extensive library of resources at your fingertips.

Printable PDFs on how to use the platform.
Training videos to help you onboard new staff.
Guides on how to run stress-free and safe processes.
How-to videos for parents.

“We implemented the app at our school in about a week. Pikmykid is very responsive to questions and provides training to help you get up and running.”

Ashley R.

DIRECTION OF INSTRUCTIONAL TECHNOLOGY

CUSTOMER EXPERIENCE

Here’s What The Process Will Look Like

Step One

Meet Your Manager

Step Two

Admin Training Webinar

Step Three

Send Parent Directions

Step Four

Faculty Training Webinar

Step Five

Enjoy Launch Day!

“The app is great to use and the support team responds to questions and resolves issues immediately. Customer service resolution time is the fastest I’ve ever seen.”

“They’ve been amazing to work with! Any issue has been resolved in less than 15 min via e-mail and less than 5 if I call. They’ve checked in multiple times to see how our transition has gone.”

“The implementation team and support team has been wonderful. The’ve been with us every step of the way through implementation and beyond!”